ROBOXPERT — MT5 EA SUPPORT TEMPLATE
https://roboxpert.ai/en/guides/mt5-ea-not-trading/

Use one specific event. No account access or automatic diagnosis is involved.
Remove passwords, account numbers, personal data and unrelated trades before sharing.

ENVIRONMENT
Observation date:
EA name and exact version:
MT5 build:
Demo, live account, or Strategy Tester:
Local computer, Windows VPS, or MetaTrader virtual hosting:
Exact symbol (including suffix) and timeframe:
Broker server time and timezone at the event:
Relevant input settings:

EXPECTED VS OBSERVED
Expected action and reason:
Observed action:
Last time this setup behaved as expected:
Changes since then:

EVIDENCE (write unknown if not established)
1. EA initialization:
2. Terminal and individual EA trading permissions:
3. Signal and filter conditions:
4. Trade request, response code and resulting order/deal/position:
Sanitized Experts / Journal excerpt, including surrounding lines:

NEXT INVESTIGATION
One change to test on an isolated demo or tester setup:
What would confirm or reject the explanation:
Observed result after the test:
Remaining questions for the developer or broker:

A working order path does not establish strategy quality or future profitability.